PRIVACY POLICY

At Animal Care Clinic, we respect and value the privacy of our customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website or services, you agree to the terms outlined in this policy.

Information We Collect

We collect information that you provide to us directly as well as information automatically collected when you interact with our website or services. This may include:

Personal Information:

Name
Email address
Phone number
Billing and shipping address

Non-Personal Information:

IP address
Browser type and version
Pages visited on our website
Referral source (how you found our website)
Cookies and tracking data

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and improve our products and services
To respond to customer service inquiries and provide support
To send reminders for routine care and appointments
To analyze website usage and improve the user experience
To comply with legal obligations and enforce our policies

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure encryption methods, firewalls, and physical security procedures. However, no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party companies who assist us in conducting our business, or servicing you (e.g., payment processors, shipping companies).
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a court order or government investigation).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize your preferences, track site usage, and personalize content. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and request corrections if any information is inaccurate.
Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
Opt-out of Marketing & Reminders: You can opt-out of receiving marketing emails or promotional communications by following the unsubscribe instructions in the email or contacting us directly.
Cookie Preferences: You can control the use of cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Animal Care Clinic

5407 C 4th Street

Lubbock, TX 79416

806-793-0054

animalcarecliniclbk@gmail.com

Payment

Payment is required when services are rendered. We accept cash, check, and all major cards including Mastercard, Visa, American Express, and Discover. Animal Care Clinic does not currently offer payment plans or process pet insurance.

The only alternative payment option we accept is CareCredit, a healthcare credit card that can be used to pay for veterinary care in monthly installments. If you’re interested in learning more about CareCredit, please visit: www.carecredit.com